Last updated: 23 September 2026
These terms apply to chauffeured transportation booked through Executive Black Car, a trade name of Karfis Enterprises LLC (“Executive Black Car”, “we”, “us”). We arrange and manage bookings in the cities listed on our website. The transportation itself is provided by independent, licensed chauffeur operators (“Operators”). Placing a reservation means you accept these terms.
Our role and the Operator’s role
Executive Black Car takes your booking, confirms the rate in writing, assigns the trip to an Operator, manages dispatch and handles payment and invoicing. Operators are independent businesses, not our employees or agents. Each Operator provides the vehicle and chauffeur, operates the trip, and is responsible for its vehicles, its chauffeurs, its insurance and its compliance with the law. We require every Operator to meet the requirements published on our Our Standards page, but we do not drive or control the operation of the vehicle.
Reservations
A booking is confirmed once we send you written confirmation. Please give accurate pickup and drop-off details, passenger numbers and luggage counts. If the vehicle booked cannot safely carry your party or their bags, the trip may not be completed. The person placing the reservation must be at least 18 years old and is responsible for any minors travelling in the group.
Rates and payment
Rates are set per city and confirmed before your trip. Quotes described as all-inclusive include a 20% chauffeur gratuity and the airport fees known at the time of quoting. Additional stops, route changes, waiting beyond the free time, and tolls or parking outside the quoted trip are charged in addition. Taxes and surcharges required by law in some cities are shown on your quote. Card payments are processed by our reservation and payment providers. Corporate accounts are invoiced under the terms agreed for the account.
Airport pickups and waiting time
We track flights and adjust pickup times for delays at no extra charge. Airport pickups include 60 minutes of waiting from the time your flight lands; other pickups include 15 minutes from the scheduled time. Waiting beyond that is charged at the applicable hourly rate in 15-minute increments. If we cannot reach you after the free waiting time, the trip may be treated as a no-show.
Cancellations and changes
Sedan and SUV bookings can be cancelled free of charge up to 2 hours before the scheduled pickup. Cancellations within 2 hours and no-shows may be charged up to the full fare. Hourly bookings are charged for the minimum hours confirmed with your booking. Changes are subject to availability and may change the price; we will confirm any new price before it applies.
Timing and delays
Please allow enough time for your journey, including for traffic and airport security. Journey times we give are estimates. We are not responsible for missed flights, meetings or connections, or for delays caused by circumstances outside our reasonable control, including traffic, weather, road closures, accidents, mechanical failure, airport or government action, or events of force majeure. If an assigned vehicle cannot reach you, we will work to arrange an alternative where one is reasonably available.
Conduct and safety
Seat belts must be worn by every passenger. Smoking and vaping are not permitted. Illegal substances are not permitted in any vehicle. The chauffeur or Operator may end a trip where a passenger behaves unlawfully or unsafely, or endangers the chauffeur, other road users or the vehicle; the fare remains payable. Cleaning or repair charges may apply for damage or soiling caused by passengers.
Accessibility and child seats
Wheelchair-accessible vehicles, child seats and booster seats can be requested when you book. Availability varies by city, and we will confirm what can be provided before your booking is confirmed. Where a child seat is provided, a parent or guardian should check that it is suitable for the child and correctly fitted before the trip begins.
Lost property
We will make reasonable efforts, with the Operator, to return items left in a vehicle, but we are not responsible for lost or damaged personal property. Return delivery may be charged at cost.
Limitation of liability
To the fullest extent permitted by law: (a) the Operator carrying your trip is responsible for the operation of the vehicle and for claims arising from it, and is required by us to carry commercial liability insurance for that purpose; (b) Executive Black Car’s total liability arising out of or in connection with a booking is limited to the amount you paid for that booking; and (c) Executive Black Car is not liable for any indirect, incidental, special or consequential loss, including missed flights, lost business or lost profits. Nothing in these terms excludes or limits any liability that cannot be excluded or limited under applicable law.
Complaints and claims
If something goes wrong, please tell us as soon as possible, and in any case within 30 days of the trip, by calling 1-866-EXEC230 or emailing info@execblackcars.com. We will review your complaint with the Operator and respond. For any incident involving injury or damage, please also report it to us straight away so we can put you in touch with the Operator and its insurer.
Changes to these terms
We may update these terms from time to time. The version on this page when you book applies to that booking.
Governing law
These terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising from these terms or your trip will be resolved in the state or federal courts located in Tarrant County, Texas.
Contact
Executive Black Car (Karfis Enterprises LLC)
24/7: 1-866-EXEC230 · Direct line: (817) 729-0540
Email: info@execblackcars.com