Frequently asked questions

Executive Black Car is a chauffeured car service in 27 US metros. Bookings are made and managed by Executive Black Car, and rides are driven by vetted local chauffeur operators in each city. You get one booking desk, one set of terms and, on a corporate account, one invoice, wherever your trip starts.

We currently operate in 27 US metros: Atlanta, Austin, Boston, Charlotte, Chicago, Columbus, Dallas–Fort Worth, Houston, Jacksonville, Las Vegas, Los Angeles, Memphis, Miami, Minneapolis, Nashville, New Orleans, New York, Orlando, Philadelphia, Phoenix, Raleigh–Durham, San Antonio, San Diego, San Francisco, San Jose, Seattle and Washington DC. Each city has its own page on our cities directory.

A professional chauffeur from a vetted local operator in your city. Executive Black Car takes your booking, confirms your rate, assigns the operator, tracks your flight, handles changes and bills you. The operator provides the chauffeur and the vehicle in the class you booked. See our standards.

Not at present. Our network currently covers 27 US metros. If your trip starts somewhere we do not list, call dispatch and we will tell you straight away whether we can help.

Every ride is pre-booked with a professional chauffeur, the price is agreed in writing before you travel and never surges, airport pickups include flight tracking and meet-and-greet, and a person at our dispatch desk answers 24/7.

Rates are set per city and depend on the vehicle class, the route or the number of hours. Our instant quote gives an all-inclusive price online, and your rate is confirmed in writing before you travel.

Yes. Online quotes include a 20% chauffeur gratuity and known airport fees, so the quoted price is the price you expect to pay.

No. Your rate is agreed in writing before the ride and does not change with demand, time of day or date.

Nothing you need to do. Give us your flight number when you book and we track the flight in real time, so your chauffeur is there when you actually land.

Airport pickups include 60 minutes of free waiting time. All other pickups include 15 minutes. If you expect to need longer, tell dispatch when you book or call us on the day.

Yes. For airport pickups your chauffeur meets you at arrivals, and the chauffeur’s details are sent to you before pickup.

Yes. We arrange pickups and drop-offs at FBOs and private terminals, coordinated with your flight crew or scheduler. Tell us the airport and the FBO when you book.

Get an instant quote online and book your ride from the quote, call 1-866-EXEC230 ((866) 393-2230) at any hour, or email info@execblackcars.com.

Cancellation is free up to 2 hours before your pickup time. For a late change, calling dispatch reaches us fastest at any hour.

Count the bags as well as the people. The Executive Sedan takes 3 passengers and 3 bags; the Executive SUV, a Suburban or Yukon class vehicle, takes 6 passengers and 6 bags. Three travellers with checked luggage need the SUV.

Yes. Choose “By the hour” on the quote page to keep a chauffeur and vehicle at your disposal for a block of time, useful for multi-stop days, roadshows and events.

Yes. Add child seats when you request your quote and they are confirmed with your booking.

Yes. A corporate account gives you a consolidated monthly invoice or a card on file, cost-centre or PO numbers on invoices, no minimum volume and no long-term contract. We reply to applications within one business day.

Yes. Name the people who can book and the travellers they book for. Confirmations and chauffeur details go to the booker and, if you want, to the traveller as well.

Yes. One account covers all 27 metros, and every ride in every city appears on the same monthly invoice.